Terms and Conditions
If we cancel:
In the unlikely event we cancel we will notify you as soon as possible. Courses will only be cancelled when there is a serious concern for the safety of the course, for example extreme bad weather or unsuitable conditions for the course to run. If we do cancel a course a full refund or the option to reschedule your course will be given. We will not be liable for any travel or accommodation expenses.
If you cancel:
If less than a week or no notice is given you will be liable for the full course cost. Between a month and one week prior a 50% refund will be given. More than a month in advance a full refund will be given.
Due to the uncertainty surrounding the ongoing pandemic, we are offering clients unable to attend their course due to Covid a full refund (they can then rebook on a future course if they wish). In order for a refund to be made due to Covid we require reasonable proof of circumstances to prevent abuse of this policy. To be clear, anyone required to self isolate due to; symptoms, a positive test or being told to isolate by track and trace will be given the option to receive a refund. The same policy applies if your area is moved into a tier which is unable to travel, we recommend you contact us prior to making a booking if you are unsure about any of the above.
If you have symptoms of or test positive for Covid 19 in the 14 days prior to the start of your course, you must notify Moelwyn Mountaineering to ensure the safety of our customers and staff.
At Moelwyn Mountaineering we take the safety of our staff and customers seriously and will adhere to best working practice with regard to Covid at the time of the course running.
Finally if a group member travels to the course from an area where travel is not permitted or breaks required self isolation to take part in a course they will be asked to leave and will not receive a refund.
We hold full public liability insurance however we strongly recommend that you take out your own personal accident and cancellation insurance. It is important to make sure insurance taken out suitably covers you for the activity you are undertaking. We do not include any personal accident, third part liability, cancellation or personal insurance and will not be held responsible for any loss or damage to personal property.
Finally, when you book onto one of our courses you are accepting responsibility for your actions as outlined in the BMC participations statement below.
The BMC recognises that climbing and mountaineering are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions.
In line with this statement we reserve the right to end a session early or ask an individual to leave a session if we feel they are putting themselves or the group at risk. The same applies for participants being disruptive or discriminatory to other participants or the instructor. Moelwyn Mountaineering reserves the right to charge customers for equipment that is damaged due to misuse or lost.